At ddbet, your privacy matters. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have over your own information — all in plain, straightforward English.
These highlights summarize the key privacy commitments ddbet makes to every player. The full legal text follows in the sections below.
All data transmitted between your device and the ddbet platform is protected by industry-standard SSL/TLS encryption. Your personal details, payment information, and account credentials are never sent in plain text.
ddbet processes personal data in full compliance with Republic Act No. 10173 — the Data Privacy Act of 2012 of the Philippines. We are committed to upholding the rights of every Filipino player under this law.
ddbet does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Your information is used solely to operate and improve the ddbet platform and to meet our legal obligations.
As a ddbet player, you have the right to access, correct, and request deletion of your personal data at any time. You can also object to certain types of processing. Contact our support team to exercise any of these rights.
ddbet uses cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze platform usage. You can manage your cookie preferences at any time through your browser settings.
ddbet only collects the personal data that is strictly necessary for account management, identity verification, payment processing, and regulatory compliance. We do not collect data beyond what is needed to operate the platform safely and legally.
About This Policy: This Privacy Policy ("Policy") describes how ddbet ("ddbet", "we", "us", "our") collects, uses, stores, and protects the personal data of users ("Player", "User", "you") who access or use the ddbet online gaming platform at ddbet.club. This Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. By registering an account or using the ddbet platform, you acknowledge that you have read and understood this Policy.
ddbet is an online gaming platform serving players in the Philippines, offering live casino games, slot games, bingo, sports betting, and specialty games. As part of operating this platform, ddbet necessarily collects and processes certain personal data about its players and website visitors.
ddbet takes its data privacy obligations seriously. We are committed to handling your personal data with transparency, integrity, and respect. This Policy explains in plain terms what data we collect, why we collect it, how long we keep it, who we may share it with, and what rights you have as a data subject under Philippine law.
This Policy applies to all personal data collected through the ddbet website at ddbet.club, the ddbet mobile platform, and any communications between you and ddbet (including live chat, email, and support tickets). It does not apply to third-party websites or services that may be linked from the ddbet platform.
This Policy should be read alongside the ddbet Terms & Conditions and the ddbet Responsible Gaming Policy, both of which form part of the overall agreement between you and ddbet.
ddbet collects the following categories of personal data, depending on how you interact with the platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government ID number | Account registration, KYC verification, age verification (21+) |
| Contact Data | Email address, mobile number, residential address | Account communication, support, regulatory notices |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), transaction history | Deposit and withdrawal processing, fraud prevention, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session logs | Platform security, fraud detection, service improvement |
| Usage Data | Games played, bet amounts, session duration, login timestamps | Responsible gaming monitoring, personalization, analytics |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer support, dispute resolution, quality assurance |
| Verification Documents | Scanned copies of passport, driver's license, SSS/UMID card, proof of address | KYC compliance, identity verification, regulatory requirements |
Sensitive Personal Information. Certain data we collect — such as government ID numbers and financial account details — may qualify as sensitive personal information under the Data Privacy Act of 2012. ddbet applies heightened security measures to the storage and processing of such data and limits access to authorized personnel only.
ddbet collects personal data through the following means:
ddbet does not purchase personal data lists from data brokers or any other commercial data sources. All personal data collected by ddbet originates from your direct interaction with the platform or from regulated service providers involved in operating the platform.
ddbet uses your personal data for the following purposes:
No Automated Decision-Making. ddbet does not make decisions that significantly affect you based solely on automated processing of your personal data without human review. Where automated tools are used for fraud detection or responsible gaming monitoring, a human review is conducted before any material action is taken on your account.
Under the Data Privacy Act of 2012 (RA 10173), ddbet processes your personal data on the following legal bases:
ddbet does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
No Unauthorized Disclosure. ddbet will never disclose your personal data to unauthorized third parties, advertisers, or data brokers. Any sharing of personal data is strictly limited to what is necessary for the purposes described in this Policy and is subject to appropriate contractual and security safeguards.
ddbet retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulation. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | PAGCOR regulatory requirement, AML compliance |
| Financial Transaction Data | 10 years from transaction date | Anti-Money Laundering Act (RA 9160) requirements |
| KYC Verification Documents | Duration of account + 5 years after closure | PAGCOR and AML regulatory requirements |
| Technical & Usage Logs | Up to 2 years | Security monitoring, fraud investigation |
| Support Communications | 3 years from last interaction | Dispute resolution, quality assurance |
| Marketing Preferences | Until opt-out or account closure | Consent-based processing |
Upon expiry of the applicable retention period, ddbet will securely delete or anonymize your personal data in accordance with our internal data disposal procedures. Where data is anonymized rather than deleted, the anonymized data may be retained indefinitely for statistical and analytical purposes, as it can no longer be linked to any individual.
ddbet uses cookies and similar tracking technologies (such as web beacons and local storage) on the ddbet platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and understand how you use the platform.
ddbet uses the following categories of cookies:
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the ddbet platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.
ddbet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
Your Role in Security. While ddbet takes extensive measures to protect your data, you also play an important role. Please use a strong, unique password for your ddbet account, enable two-factor authentication, and never share your login credentials with anyone. If you suspect unauthorized access to your account, contact our support team immediately via live chat.
Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by ddbet:
To exercise any of these rights, please contact the ddbet support team via live chat or email as detailed in Section 14. ddbet will respond to all data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, and you will be notified accordingly.
Identity Verification Required. To protect your privacy, ddbet will verify your identity before processing any data rights request. This is to ensure that personal data is not disclosed to unauthorized individuals. Please be prepared to provide proof of identity when submitting a data rights request.
The ddbet platform is strictly intended for adults aged 21 years and above. ddbet does not knowingly collect personal data from individuals under the age of 21. The minimum age for casino-style gambling in the Philippines, as regulated under PAGCOR oversight, is 21 years.
ddbet enforces age verification at the point of registration and may request documentary proof of age at any subsequent point. Any account found to have been registered by an individual under the age of 21 will be immediately closed, all deposits returned, and any associated personal data deleted in accordance with our data retention procedures.
21+ Strictly Enforced. If you are a parent or guardian and believe that a minor has registered on the ddbet platform, please contact our support team immediately via live chat or at the email address in Section 14. We will investigate and take appropriate action without delay.
The ddbet platform may contain links to third-party websites or services for informational purposes. ddbet has no control over the content, privacy practices, or data handling of any third-party website. This Privacy Policy applies solely to the ddbet platform and does not extend to any third-party sites.
ddbet encourages you to review the privacy policies of any third-party websites you visit. We are not responsible for the privacy practices or content of any third-party websites, and your use of such sites is entirely at your own risk.
ddbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When we make material changes to this Policy, we will notify you by posting a prominent notice on the ddbet platform and, where appropriate, by sending a notification to the email address associated with your account.
The updated Policy will take effect on the date indicated at the top of the document as the "Last Updated" date. Your continued use of the ddbet platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should discontinue use of the platform and may request account closure by contacting our support team.
We encourage you to review this Privacy Policy periodically to stay informed about how ddbet protects your personal data. Previous versions of this Policy are available upon request by contacting our support team.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way ddbet handles your personal data, please contact our Data Privacy team through any of the following channels:
For complaints regarding ddbet's compliance with the Data Privacy Act of 2012, you may also contact the National Privacy Commission (NPC) of the Philippines directly. The NPC is the independent government body responsible for administering and implementing the Data Privacy Act and protecting the privacy rights of Filipino citizens.
Response Time. ddbet aims to acknowledge all privacy- related inquiries within two (2) business days and to resolve data rights requests within thirty (30) days of receipt. For complex requests, we will keep you informed of progress throughout the process.
Your privacy is protected every step of the way. Register your ddbet account today, make your first deposit via GCash or PayMaya, and enjoy a secure, fair, and responsible gaming experience. Remember: you must be 21 or older to play.
21+ only · Play responsibly · PAGCOR regulated